Refund policy

Eligibility for Refunds

We offer refunds or replacements in the following situations:

• The item arrived damaged or defective
• The wrong item was delivered
• The order was lost in transit and not delivered within 30 days of the estimated delivery date

We do not offer refunds for:

• Change of mind or accidental orders
• Incorrect shipping addresses provided at checkout
• Delays caused by customs or carrier issues outside our control

Refund Method

Approved refunds will be issued to your original payment method within 5–10 business days.

Exchanges

If you received a defective or incorrect item, a refund will be issued or a replacement will be sent at our discretion.

How to Request a Refund

To initiate a refund, contact us at admin@shopritualcotton.com within 14 days of delivery (or within 30 days of your order date if the item was not delivered). Please include:

• Your order number
• A description of the issue
• Photos of the item if damaged or incorrect

We will respond within 2–3 business days.

Hygiene & Intimates Policy: For health and hygiene reasons, period underwear, reusable pads, and period swimwear cannot be returned or exchanged once worn or washed. Items returned must be unworn, unwashed, with original tags attached and in original packaging. We reserve the right to refuse returns that do not meet these conditions.

All orders are fulfilled directly by our suppliers and shipped to you. Please read this policy carefully before placing an order.